Remote Support
1 - Is Remote Support Secure?
Yes, a remote support session is encrypted at 128 Bits at both ends. This is the same level of security used by on-line banking.
A) All remote support is done in full view of the 'host' and the remote connection can be ended with the click of a button.
B) A remote session is fully 'interactive'. Both Host and Remote can operate the PC simultaneously.
2 - Can a remote tech connect to my PC without my permission?
No, a remote session MUST be initiated by the end user (the Host). The session can be ended at any time by either party, and once ended cannot be re-established without EXPLICITLY doing so. (the HOST MUST click connect from the web site).
3 - Why would I want to use Remote Support?
A) Remote Support can allow Craig to log onto YOUR computer, over the internet, to see what you see. Craig can make adjusting journal entries easily and show you how to use your software.
B) Speed – We can solve problems right now.
C) Since Craig does not need visit you, costs can be reduced.
